How do I return an item? Please contact customer service for more information on returning an item. Thank you. Return Policy 1. Items MUST be in the original condition to be eligible for a return or exchange. i.e in original packaging with ALL tags in tact. 2. You may return an item within 14 days of receipt for a full refund. 3. You may exchange an item within 30 days of receipt for another item or store credit. 4. Sale items are only eligible for exchange of other sale items of equal value, or for store credit. 5. Shipping charges on the original order are not refundable. 6. Shipping charges to return an item(s) are the responsibility of the customer. 7. All returns require a Return Authorization Form (RAF). Return Process 1. Contact us for a Return Authorization (RA) number. Include the following information:        First and last name     Shipping address     E-mail address     Daytime telephone number     Item(s) to return (include design name, size and quantity)     Reason for return     Requested resolution (refund, exchange, store credit) 2. Upon receipt, we will process your return and send you a RAF to the e-mail address associated to your account. 3. Print the Return Authorization Form and include it, along with the item(s) to the following address: 4. We will process your return as quickly as possible and notify you of the resolution.